Legal Framework
Legal Documentation
Privacy Policy
Effective Date: January 1, 2026
QuantaraForgeLabs, located at Calle María de Pablos Cerezo 6, Piso 2 C, Segovia, Spain, ("we," "our," or "us") is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
1. Data Controller
The data controller responsible for your personal data is QuantaraForgeLabs, registered at Calle María de Pablos Cerezo 6, Piso 2 C, Segovia, Spain. You may contact us at [email protected] or by calling +34 687 230 491.
2. Data We Collect
We may collect and process the following categories of personal data:
- Identification Data: Name, surname, and any information provided in contact forms.
- Contact Data: Email address, telephone number, and postal address.
- Technical Data: IP address, browser type and version, operating system, device identifiers, and browsing behavior on our website.
- Usage Data: Pages visited, time spent on pages, click patterns, and referral sources.
3. Purpose and Legal Basis for Processing
We process your personal data for the following purposes and legal bases:
- Contract Performance (Art. 6(1)(b) GDPR): To execute our service agreements, deliver projects, and manage billing.
- Legitimate Interest (Art. 6(1)(f) GDPR): To respond to inquiries, improve our services, and ensure website security.
- Consent (Art. 6(1)(a) GDPR): For non-essential cookies and marketing communications, where explicit consent has been obtained.
4. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contract-related data is retained for the duration of the contract plus six (6) years in compliance with Spanish commercial and tax regulations.
5. Data Sharing and Transfers
Your data may be shared with:
- Service providers acting as processors (hosting providers, payment processors, analytics tools) under written data processing agreements.
- Public authorities when required by law or legal obligation.
We do not sell, rent, or trade your personal data to third parties for marketing purposes. Any transfer of data outside the European Economic Area (EEA) is subject to appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission.
6. Your Rights
Under the GDPR and LOPDGDD, you have the following rights:
- Right of Access (Art. 15): Obtain confirmation of whether your data is being processed and access to that data.
- Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
- Right to Erasure (Art. 17): Request deletion of your data when it is no longer necessary for the original purpose.
- Right to Restriction (Art. 18): Request limitation of processing in specific circumstances.
- Right to Data Portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format.
- Right to Object (Art. 21): Object to processing based on legitimate interest or direct marketing.
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
7. Security Measures
QuantaraForgeLabs implements appropriate technical and organizational measures to ensure the security of your personal data, including encryption of data in transit (TLS/SSL), access controls, regular security assessments, and staff training on data protection practices.
Refund Policy
Effective Date: January 1, 2026
At QuantaraForgeLabs, located at Calle María de Pablos Cerezo 6, Piso 2 C, Segovia, Spain, we are committed to delivering high-quality digital products and services. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Service-Based Refunds
Refunds for services are evaluated on a case-by-case basis, taking into account the project milestones completed at the time of the refund request:
- Pre-Project Cancellation: If a project has not yet commenced, a full refund of any advance payment will be issued within 14 business days.
- Mid-Project Cancellation: If a project is cancelled after work has begun, the refund amount will be calculated proportionally based on the milestones completed and hours invested. Non-refundable third-party costs (domain registrations, hosting fees, stock assets) will be deducted.
- Post-Delivery Refund: If the delivered work substantially deviates from the agreed-upon specifications documented in the project brief, a partial or full refund may be issued after a formal review process.
2. Digital Product Refunds
Due to the nature of digital products, refunds for pre-built templates, themes, or digital assets are issued only under the following conditions:
- The product is defective or does not function as described.
- The refund request is submitted within 14 days of purchase.
- The product has not been significantly modified from its original state.
3. Subscription and Recurring Payments
For ongoing service subscriptions, cancellation must be requested at least 30 days before the next billing cycle. Any payments already processed for the current billing period are non-refundable, but no further charges will be incurred after cancellation.
4. Refund Process
To request a refund, contact QuantaraForgeLabs at [email protected] with the following information:
- Your name and contact details.
- Project or order reference number.
- Detailed reason for the refund request.
- Any supporting documentation.
Refund requests will be reviewed within 5 business days. Approved refunds will be processed using the original payment method within 14 business days.
5. Exceptions
Refunds will not be issued for:
- Work completed and approved by the client at each milestone.
- Changes in project scope requested by the client after initial approval.
- Delays caused by the client's failure to provide required materials or feedback.
- Third-party services or tools purchased on behalf of the client.
6. Governing Law
This Refund Policy is governed by Spanish law. Any disputes arising from this policy shall be resolved before the competent courts of Segovia, Spain.
Terms of Service
Effective Date: January 1, 2026
These Terms of Service ("Terms") govern the use of services provided by QuantaraForgeLabs, located at Calle María de Pablos Cerezo 6, Piso 2 C, Segovia, Spain ("we," "our," or "us"). By engaging our services, you ("Client") agree to be bound by these Terms.
1. Scope of Services
QuantaraForgeLabs provides web development, design, digital product creation, and related consulting services as outlined in individual project proposals and statements of work. Each project engagement is governed by a specific agreement that details the scope, deliverables, timeline, and pricing.
2. Project Proposals and Acceptance
All project engagements begin with a formal proposal issued by QuantaraForgeLabs. This proposal constitutes a binding agreement once accepted in writing by the Client. Acceptance may be provided via email, digital signature, or any other written confirmation. The proposal shall include:
- Detailed scope of work and deliverables.
- Project timeline with milestone dates.
- Total project fee and payment schedule.
- Assumptions, dependencies, and exclusions.
3. Payment Terms
Payment terms are specified in each project proposal. Standard terms include:
- A non-refundable advance payment of 40% upon project acceptance.
- Milestone-based payments as defined in the project timeline.
- Final payment of 20% upon project delivery, prior to handover of source files.
- All invoices are payable within 14 days of issuance.
Late payments may incur an administrative fee of 2% per month on the outstanding balance, in accordance with Spanish commercial regulations.
4. Intellectual Property
Upon full payment, all intellectual property rights for the final deliverables are transferred to the Client. This includes source code, design files, and documentation created specifically for the project. QuantaraForgeLabs retains the right to:
- Display the project in our portfolio and marketing materials, unless otherwise agreed.
- Retain ownership of pre-existing code, frameworks, and tools used in development.
- Use anonymized project data for internal analysis and service improvement.
5. Client Responsibilities
The Client agrees to:
- Provide all necessary materials, content, and access credentials in a timely manner.
- Respond to project communications and approval requests within 5 business days.
- Designate a single point of contact for project coordination.
- Review deliverables at each milestone and provide constructive feedback.
Delays caused by the Client's failure to fulfill these responsibilities may result in adjusted timelines and additional costs.
6. Limitation of Liability
QuantaraForgeLabs's total liability under any project engagement shall not exceed the total fees paid by the Client for that specific project. We shall not be liable for:
- Indirect, incidental, or consequential damages.
- Loss of profits, revenue, or business opportunities.
- Third-party claims arising from the Client's use of the deliverables.
- Downtime or performance issues caused by third-party hosting providers.
7. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the course of the project. This obligation survives the termination of the engagement and remains in effect for a period of two (2) years.
8. Termination
Either party may terminate the engagement under the following conditions:
- With 30 days' written notice for convenience.
- Immediately, in the event of a material breach that remains uncured after 14 days' written notice.
- Immediately, if the other party becomes insolvent or files for bankruptcy.
Upon termination, the Client shall pay for all work completed up to the termination date, including any non-recoverable third-party costs.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of Spain. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the competent courts of Segovia, Spain.
10. Contact
For questions regarding these Terms of Service, contact QuantaraForgeLabs at [email protected] or at our registered address: Calle María de Pablos Cerezo 6, Piso 2 C, Segovia, Spain.